Privacy Policy

Im Co., Ltd. (“the Company”) believes that personal information should be handled with care to respect the privacy of individuals. The Company recognizes that protection of privacy is fundamental to its business activities and one of its social responsibilities, and endeavors to protect the rights of the individual and comply with laws and regulations concerning personal information. In addition, the Company has built a personal information protection management system that embodies the policies shown below, and makes every effort to keep abreast of the latest IT technology trends, changes in social demands, changes in the management environment, etc., to implement ongoing improvements to its system on a company-wide basis.

Date enacted: June 24, 2019
Last revised: April 1, 2022
Im Co., Ltd.
Representative Director and President Masamitsu Ishitsuka

Acquisition, Use, and Provision of Personal Information

The Company acquires, uses, and provides the personal information of customers and employees appropriately, within the necessary scope for carrying out legitimate operations in the Company’s cosmetics and health food mail-order business, etc. The Company will not handle personal information beyond the scope necessary to achieve the stated purpose of use (that is, the Company will not use personal information other than for the intended purposes). In addition, the Company will take measures to prevent unauthorized use.

Proper Management of Personal Information

To prevent unauthorized access to personal information and the loss, damage, falsification, or leakage of personal information, the Company has implemented reasonable safety measures and invested management resources that are consistent with business realities to implement ongoing improvements to the Company’s personal information security system. In addition, if the Company judges that it has a problem in protecting personal information, corrective measures are taken promptly.

Personal Information Protection Management System

Based on changes in the environment surrounding the Company, the Company will review its personal information protection management system in a timely and appropriate manner, and continuously promote improvements.

Purpose of Use of Personal Information

The Company uses personal information such as your name, address, telephone number, date of birth, email address, and information such as the status of transactions with the Company for the following purposes:

• To deliver the Company’s products, send catalogs and advertising mail, and provide information on related after-sales services and new products and services
• To conduct business activities related to the Company’s mail order and store sales
• To provide information on the Company’s other sales activities
• To send the catalogs, advertising mail, and other communications of companies and organizations deemed appropriate by the Company
• To conduct receivables management related to transactions with the Company
• To improve products and services and to display advertisements

Compliance with Laws and Regulations Concerning Personal Information

The Company will comply with laws and regulations regarding personal information protection, national guidelines, and other standards. In addition, a personal information protection manager has been appointed to ensure that personal information is handled appropriately, and employees are educated on personal information protection and have their knowledge verified. The Company also strives to review, update, and improve its personal information protection measures on an ongoing basis.

Provision of Personal Information

Personal information provided by customers will not be provided or disclosed to third parties except in the following cases:

• To provide personal information in connection with business handover for reasons such as the Company’s merger, spin-off, or business transfer
• If required to by law or regulation
• If judged necessary to prevent the occurrence of serious damage, such as to the life, body, or property of customers and third parties
• When obtaining prior approval and consent from the customer

Outsourcing of the Handling of Personal Information

The handling of personal information provided by customers may be outsourced to a contractor with which the Company has concluded a confidentiality agreement regarding personal information, within the scope necessary to achieve the purpose of use indicated to the customer.

Use of Cookies

Cookies are pieces of information that are automatically stored on a website user’s computer. The Company will make reasonable efforts to comply with the laws of the relevant jurisdiction regarding the use of cookies. In addition, the Company may reference cookie data for marketing purposes. Normally, you can disable cookies by changing your browser settings, but in this case, you may not be able to use the Service on the Website normally.

EU Data Privacy Rights

When personal information is processed within the EU, or if the information belongs to an EU resident, certain rights are guaranteed under the law by the EU General Data Protection Regulation. These rights include the right to access, correct, and delete personal data held by the Company. To the extent required by applicable law, the Company will provide you with reasonable access to your personal information and take appropriate steps to allow you to modify, revise, or delete your information.

Disclosure, Correction, Suspension of Use of Personal Information, and Complaints and Inquiries Concerning Personal Information

The Company will promptly and sincerely respond to complaints and inquiries regarding the handling of personal information. In addition, for information on the procedures for disclosing, correcting, suspending the use, etc., of your personal information, or to make a complaint or send an inquiry about your personal information, please contact the following Personal Information Contact.

Personal Information Contact
Im Co., Ltd., Personal Information Contact
460-1 Yokoi, Konan-cho, Takamatsu-shi, Kagawa 761-8589, Japan
Email address: world@ij-g.jp (English only)

About the Handling of Personal Information

Purpose of Use of Personal Information Handled by the Company

1. Purpose of use of personal information obtained directly from the person in writing (including from the website and by email)
   Prior to obtaining the personal information, the purpose of use will be clearly indicated to the person by the Privacy Policy on the website or in writing.
2. Purpose of use of personal information obtained by a method other than described above

   Classification	Purpose of Use
   Information of individual customers	To manage usage histories To respond to inquiries
   Information of people in charge at suppliers	To confirm order contents (mail-order records, etc.)
   Personal information collected from customers in connection with outsourced business operations	To properly perform the relevant outsourced work

Dissemination of Matters Concerning Personal Data Held by the Company

The Company will respond as follows to requests to notify the of purpose of use of, disclose, correct the details of, add or delete, suspend the use of, erase, or suspend provision to third parties of the personal data held by the Company (hereafter “request for disclosure, etc.”) received from the owner of the personal data or his or her proxy.

1. Name of operator
   Im Co., Ltd.
2. Personal information protection manager
   Manager name: Kazuo Kamei
   Affiliated department: Corporate Officer and General Manager of Business Administration Dept.
   Contact: 460-1 Yokoi, Konan-cho, Takamatsu-shi, Kagawa, Japan
3. Purpose of use of all personal data held

   Classification	Purpose of Use
   Information of individual customers	To provide user support To manage usage histories To provide information on the Company’s services To respond to inquiries
   Information of people in charge at suppliers	To confirm order contents (mail-order records, etc.)
   Information on employees of the Company	To implement employee personnel management, business management, health management, and security management
   Information on applicants for jobs with the Company	To contact job applicants and manage the Company’s recruiting operations
   Specific personal information	For the purposes of use stipulated in the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure

4. Where to submit complaints regarding the handling of personal data held by the Company
   Im Co., Ltd., Personal Information Contact
   460-1 Yokoi, Konan-cho, Takamatsu-shi, Kagawa 761-8589, Japan
   Email address: world@ij-g.jp (English only)
5. Authorized personal information protection organization
   At present, there is no authorized personal information protection organization that the Company is a member of.
6. Procedure for requesting disclosure, etc. of personal data held by the Company
   1. Request for disclosure, etc.
      For requests for disclosure, please contact the Personal Information Contact above.
   2. Procedure for requesting disclosure, etc.
      1. After accepting the request, we will send the request form designated by the Company to be used, “Request for Disclosure of Personal Data,” by post.
      2. Post the filled out request form, documents confirming that you are a proxy if the request is being made by a proxy, and a postal money order for the fee (only in cases of notification of purpose of use and request for disclosure) to the Personal Information Contact above.
      3. After receiving the above request, to verify your identity, the Company will ask you for information on two or so items (for example, your telephone number and date of birth) that can be used to verify your identity.
      4. As a general rule, responses will be posted to the person in writing (sealed envelope).
   3. In the case of a request by a proxy, if the person requesting disclosure of documents, etc., confirming that the person making the request is a proxy is himself or herself a proxy, enclose a document proving that the person making the request is a proxy and a document proving the identity of the proxy. The permanent address information included in each document should show the prefecture, and the address information after that should be blacked out or otherwise redacted. In addition, please send each document without a personal identification number, or black out or otherwise redact the digits.
      1. Documents that prove that you are a proxy
         For proxies designated by the person requesting disclosure
         Letter of proxy from the person requesting disclosure (original)
         If the proxy is a legal representative of a minor: A copy of one of the following
         Family register
         Resident card (describing the relationship)
         Other official documents that can be used to confirm statutory proxy rights
         If the proxy is a legal representative of an adult guardian: A copy of one of the following
         Certificate of registration of guardianship, etc.
         Other official documents that can be used to confirm statutory proxy rights
      2. Documents that prove the identity of the proxy
         Driver’s license
         Passport
         Health insurance card
         Resident card
   4. Fee for notification of purpose of use or request for disclosure
      1,000 yen per request
      (Please enclose the postal money order with the request form and other forms you send.)